How Bad Can a Cell Phone Company Get?

January 25th, 2010 | by admin |

Amazing and scary if you own a Verizon phone. This video contains the recordings of a survey on Verizon Wireless that finds that Verizon misquotes their rates over the phone 93% of the time. NOTE: The video says that it was inspired by the VerizonMath.com story. The correct website is Verizonmath.blogspot.com. VerizonMath.com isn’t owned by the guy that did the original work, and I’m sorry it is listed so prominently in the video. And also, sorry for the typo in the third number. Sort of ironic… :)

Duration : 0:5:17


[youtube WdKwRdWocco]

  1. 25 Responses to “How Bad Can a Cell Phone Company Get?”

  2. By catluv337 on Jan 25, 2010 | Reply

    OMG this is …
    OMG this is horrible. I already hate Verizon because they dont work at my grandmas house which is in Scurry, Texas and everyone else gets signal there.

  3. By HaloGotBioshocked on Jan 25, 2010 | Reply

    lol $0.25 per …
    lol $0.25 per kilobyte!!!!

    say hello to your $10000 cell phone bill if you go over

  4. By flicklefish on Jan 25, 2010 | Reply

    This isn’t just …
    This isn’t just Verizon. Att, Tmobile, hell… you ever try to order something at McDonalds when the registers go out and they have to add and subtract on the fly? It aint pretty, folks.

  5. By blackangel2689 on Jan 25, 2010 | Reply

    wow
    lmao
    …
    wow
    lmao
    mathematical fail

  6. By mattferg84 on Jan 25, 2010 | Reply

    wow thats terible, …
    wow thats terible, thanks for sharing

  7. By DIRTBIKEJAMES on Jan 25, 2010 | Reply

    No they say .002 of …
    No they say .002 of a dollar which is 0.2cents . Do you work at Verizon or something.

  8. By Europael on Jan 25, 2010 | Reply

    That’s because he …
    That’s because he said dollars not cents… dah!!

  9. By tslotat2989 on Jan 25, 2010 | Reply

    ya right verizon is …
    ya right verizon is great

  10. By Dummy2know2 on Jan 25, 2010 | Reply

    DUDE OMG THEY SAY …
    DUDE OMG THEY SAY .002 per cent and he says that it is wrong but he marks it correct for 2 of em wtF?!?!

  11. By NickRoeder on Jan 25, 2010 | Reply

    Your trying to …
    Your trying to trying to change the perception of customer service in general that’s fine. But everyone’s perception of “bad customer service” should be that it’s bad.

  12. By researchfiend on Jan 25, 2010 | Reply

    My sister got new …
    My sister got new verizon service after moving across the country. They charged $600 for service and a phone line they never had. And Verizon was giving them a hard time…

  13. By researchfiend on Jan 25, 2010 | Reply

    If a cell phone …
    If a cell phone company is failing you, contact the BBB and if that doesn’t help your local District Attorney’s Office.

  14. By ManicRevelation on Jan 25, 2010 | Reply

    I’m willing to bet …
    I’m willing to bet you’re another who’s spent so much time trying to emphasize your personal views on YouTube that you somehow became a pretentious meatcake but what the do I care?

    You don’t know a thing about me. Bwa bye.

  15. By MiClLC on Jan 25, 2010 | Reply

    Your implying its …
    Your implying its the little people on the totem pole in Customer Service that are giving the company a bad name and not the actual company itself who trains these people and gives them all their info? God….ur so stupid it hurts me. U must enjoy being in the by Verizon without ur knowledge of it lol. Im willing to bet ur one of the 70% of Americans who cant even locate the United Kingdom ona map lmao!

  16. By dciguy01 on Jan 25, 2010 | Reply

    I train customer …
    I train customer service (not for Verizon) and I can empathize with all the negative comments everyone is spewing. I like to think I am doing my part to reverse this perception everyone has of bad customer service.

  17. By miggetymike1 on Jan 25, 2010 | Reply

    wow, this is great …
    wow, this is great info. I’m never signing up with verizon

  18. By doygif on Jan 25, 2010 | Reply

    Most people are not …
    Most people are not aware that most customer service is handled by companies like APAC in Utica NY, you are not actually talking to Verizon. Ask if they are really a verizon employee and they seem to get flustered. I asked to talk to an actual verizon employee and and all they did was give me an APAC supervisor and I still cannot talk to verizon.

  19. By DataSeven1 on Jan 25, 2010 | Reply

    There’s no way …
    There’s no way customer service jobs will be subject to ’serious screening’, because they pay and anyone with any education or actual skill will either not apply, or just work there while going to school or till something better comes along. You want accurate information, go to the website. If you want to at someone, by all means, phone customer service.

  20. By AffordableStitches on Jan 25, 2010 | Reply

    Well I wanted to …
    Well I wanted to update my frustation with Verizon, after 14 times between phone calls, and store visit, I had to leave a bad complaint at the verizon/opinion website and I received a call in where my bill was fixed. Good for them, but why I have to do all these to get their attention and “help” them do their job?

  21. By ManicRevelation on Jan 25, 2010 | Reply

    No. Verizon is …
    No. Verizon is easily the best phone company. This is why positions in customer service should require some serious screening, because uneducated reject will give any company a very bad image, and that’s completely understandable, because the customer shouldn’t have to go to the head of the company to figure out what the his rates are.

  22. By ManicRevelation on Jan 25, 2010 | Reply

    That’s exactly what …
    That’s exactly what I’ve been telling people. Verizon is a fantastic phone company. I love them. Customer service representatives however, are usually always bound to be reject when it comes to knowing what they’re supposed to, especially if it involves understanding typically basic math. Customer service reps anywhere aren’t to be trusted. Need to dig deep for answers. It’s a job that’s simple to get and all over the place and is usually easy, so simple people will go for it.

  23. By marcusjhung on Jan 25, 2010 | Reply

    VERIZON FAILS HARD.
    VERIZON FAILS HARD.

  24. By omop413 on Jan 25, 2010 | Reply

    ┌∩┐(-_-)┌∩┐fuk vzw
    ┌∩┐(-_-)┌∩┐fuk vzw

  25. By Smackerjacked on Jan 25, 2010 | Reply

    Verizon Has the …
    Verizon Has the best Reception, their phones are pretty fair at best but great reception.Sprint had the worst. I remember i ran my verizon bill up to about $600 bucks and they never cut my phone off, $20 bucks over with sprint and forget that phone,verizons associates may not be math kings but they do a good job taking care of their customers

  26. By shrimpinpat on Jan 25, 2010 | Reply

    some of those were …
    some of those were right and u changed the number compared to what they say and these are ppl who answer phones they dont know math. And its different depending on were u live u could be getting people who live in another state.

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